Returns made easy within 30 days

      Return & Refund Policy

      Last updated: October 1, 2026

      We want you to love your Basementvibe pieces. If you're not completely satisfied, we accept returns within 30 days of delivery.

      1. Eligibility for Returns

      To be eligible for a return, your item must meet all of the following:

      • It must be within 30 days of the delivery date shown on your tracking.
      • It must be unused, unworn, unwashed, and in its original condition with all tags and labels attached.
      • It must be in the original packaging.

      For hygiene reasons, we cannot accept returns on: intimate apparel, earrings, or final-sale items marked "Final Sale" on the product page.

      2. How to Initiate a Return

      1. Email us at service@basementvibe.com with your order number and the reason for return within 30 days of delivery.
      2. Our support team will reply within 1–2 business days with a Return Merchandise Authorization (RMA) number and a return address.
      3. Pack the item securely and write your RMA number on the outside of the package. Returns sent without an RMA number may be delayed or refused.
      4. Return Address: Room 906, Building 6, Qianhai Kexing Science Park, Laodong Community, Xixiang Subdistrict, Bao'an District, Qianhai Cooperation Zone, Shenzhen, Guangdong, 518102, China

      3. Return Shipping Costs

      • If the return is due to our error (you received the wrong item, a defective item, or an item significantly not as described), we will cover the return shipping cost.
      • If you are returning an item for a change of mind (wrong size, didn't like the color, ordered the wrong style), the return shipping cost is the customer's responsibility.

      4. Refunds

      • Once we receive and inspect your returned item, we will notify you by email.
      • Approved refunds are processed to your original payment method within 5–10 business days after inspection.
      • Depending on your card issuer or bank, it may take an additional 3–10 business days for the refund to post to your account.
      • Original shipping charges are non-refundable unless the return is due to our error.

      5. Exchanges

      We do not process direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order on the website. This gets your replacement to you faster.

      6. Damaged or Defective Items

      If your item arrives damaged or defective, email service@basementvibe.com within 7 days of delivery with photos of the item and packaging. We will arrange a free replacement or full refund at no cost to you.

      7. Cancellations

      You may cancel your order for a full refund within 24 hours of placing it, provided it has not yet been processed for shipment. After 24 hours, the order enters processing and can no longer be cancelled — you may still return it under the standard return policy above.

      8. Contact

      Questions? Email service@basementvibe.com.

      Company Name: Shenzhen Kezhengle E-commerce Co., Ltd.
      Company Name(Chinese): 深圳市可正了电子商务有限公司
      Unified Social Credit Identifier: 91440300MA5GR4AM2W
      Address: Room 906, Building 6, Qianhai Kexing Science Park, Laodong Community, Xixiang Subdistrict, Bao'an District, Qianhai Cooperation Zone, Shenzhen, Guangdong, 518102, China
      Contact Phone: +86 18938861707
      Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM